Frequently Asked Questions

Everything you need to know about your favorite sheepskin boots and accessories.

Are your UGG boots made from genuine Australian sheepskin?

Yes, all our footwear is crafted using 100% premium Grade-A Australian sheepskin, ensuring maximum comfort, breathability, and durability.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the country. Express shipping options are available at checkout for delivery within 1-2 business days.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the tags are still attached to qualify for a full refund or exchange.

How do I clean and maintain my UGG boots?

We recommend using a specialized sheepskin cleaner and conditioner. Avoid direct heat sources when drying and use a suede brush to restore the natural nap of the skin.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans like Afterpay and Klarna.

How do I know I am ordering the right size?

Sheepskin boots should fit snugly at first as they will stretch and mold to your feet over time. Please refer to our detailed Size Guide to find your perfect fit.